GENERAL
FAQ
What does ARI ANWA mean?
ARI ANWA is a combination of the words BulgARIa, RosA DamasceNa, Rose WAter, because the basis for our skin care products is the rose water, which is made from the Rosa Damascena in Bulgaria
How and why was ARI ANWA founded?
You can read our brand story here: ARI ANWA Skincare
Do you offer discount codes and exclusive offers on your online shop?
Yes! We will inform you about them on Instagram and/or via newsletter. Sign up for our newsletter if you want to be disadvantaged about such events in advance. You will also receive 10% off your first order with us when you register.
Are your products tested on animals
No.
Is ARI ANWA vegan?
No. Although the majority of our products, such as the Floral Toner, are vegan, we cannot call ourselves a vegan brand. This is because, for example, our 24H Daily Glow Cream & Balm contains beeswax.
SHIPPING & RETURNS
How long does it take until I receive my order?
Orders are usually delivered within 1-3 working days. International delivery is approximately 3-7 business days. Delays may occur during the pre-Christmas period or special sale events such as Black Friday. Please also note that shipping may be delayed if orders are placed on national holidays in Germany.
How much are the shipping costs?
Within Germany: EUR 3.95
Free shipping within Germany from EUR 39
Please note that international shipping costs vary by country. You can see them here. For deliveries to non-EU countries, additional duties, taxes and fees may apply.
How do you send?
We ship all orders climate-neutrally with DHL GoGreen including shipment tracking
Where do you ship to?
We currently deliver throughout Europe. You can find a detailed list Hier.
How can I track my order?
After shipping confirmation, you will receive your tracking number so you can track your order.
How can I return an item?
You can return unopened and unused items within 14 days of receipt. Please note the terms and conditions on the following page: Shipping & Returns
Who pays the shipping costs for a return?
To do this, click here: Shipping & Returns
How and when is the refund made?
As a rule, the repayment is made within 14 days after we have received your return.
I received an incorrect, damaged or missing item. What can I do?
In such cases, please contact us via email: [email protected]. We will take care of a solution immediately.
AROUND ARI ANWA SKIN & SOUL CARE
How and where are the ARI ANWA products, such as the natural rose water, made?
The multifunctional ARI ANWA rose water is obtained through a special steam distillation of hand-picked Damascus rose blossoms. This process enables us to obtain high-quality rose water with valuable active ingredients, vitamins and antioxidants, which regenerates, tightens, cleanses and moisturizes the skin. The Damask roses come from the city of roses Isparta, Turkey. All of our products are made here.
How do I use the ARI ANWA rose water?
The ARI ANWA rose water is a real all-rounder and therefore versatile for your health and beauty. All the properties and possible uses of ARI ANWA rose water can be found here in detail. In addition, you will regularly find do-it-yourself tips for skin, hair and body here. Great recipes and fancy drinks with natural rose water are also shared there.
PAYMENTS
How can I pay my order?
ARI ANWA offers a variety of payment methods. You can find more information here: Credit card, Klarna, Sofort Sofortüberweisung. Payment system certified by TÜV Saarland with tested data protection: No registration necessary; Goods/content can be sent/activated IMMEDIATELY if available; Please have your online banking details (PIN/TAN) ready. PayPal (credit card, direct debit, bank transfer) When you select this payment method, the next step is to be forwarded to PayPal. When the necessary data has been entered there, it automatically goes back to this shop to complete the order. Against payment in advance Please transfer the amount immediately after the purchase process to the specified account and enter your name as reference. The goods will be processed on the same day of receipt of payment. The available payment methods may vary by country.